Shipping policy
Shipping Policy
Thank you for shopping with Pet Care at Heart. We work to process and deliver every order as quickly and reliably as possible.
Order Processing
Orders are usually processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the following business day.
You will receive an order-confirmation email after your purchase and a shipping-confirmation email when tracking information becomes available.
Estimated Delivery
Most orders arrive within 7–15 business days after purchase, including normal processing time. Delivery estimates may vary depending on the product, destination, carrier, weather, holidays, or other circumstances outside our control.
The estimated delivery dates shown on each product page provide the most current estimate for that item.
Shipping Costs
We offer free standard shipping on orders of $50 or more. Shipping charges for orders under $50 are calculated and displayed during checkout.
Shipping Destinations
Available shipping destinations and rates are shown during checkout. If a shipping option is unavailable for your address, we are currently unable to deliver that product to your location.
Multiple Packages
Orders containing multiple products may arrive in separate packages because items can ship from different fulfillment locations. Separate tracking information may be provided for each package at no additional cost.
Tracking Your Order
Once your order ships, we will email you the available tracking information. Please allow up to 48 hours for tracking updates to appear.
Shipping Delays
Occasional carrier, weather, customs, or holiday delays may occur. If your order has passed its estimated delivery window or tracking has not updated for seven business days, contact us at suportatpetcare@gmail.com.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing.
Lost, Damaged, or Incorrect Packages
If your package arrives damaged, contains an incorrect item, or appears to be lost, contact us at suportatpetcare@gmail.com with your order number and any relevant photographs. We will investigate and work to provide an appropriate resolution.
International Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated during checkout, these charges are the customer’s responsibility.
Questions
For shipping questions, contact us at suportatpetcare@gmail.com.
